How do I operate my garage door manually in the event of a power failure?
• To disengage - Pull manual release lever (red handle) downwards.
• To engage - Push manual release lever up.
My garage door handset is not working or has poor range
• Change battery.
• Recode handset (refer below).
• Check for obstruction or interference to frequency.
• If Stanley handset, check to ensure that dill switches match up with receiver.
• Check that the unit is engaged on automatic operation.
• Ensure that power is turned on.
Garage door operate fails to fully open or reverses before closing
• Check manual operation for correct balance, not binding. Adjust if necessary.
• Spray silicone lubricant into tracks. Do not grease.
• Check/adjust safety sensitivity setting.
• Check limits.
How do I maintain my garage door?
• Grease springs.
• Clean guides with warm soapy water.
• Wash garage door.
My garage door motor appears to be running slow
• Clean guides with warm soapy water otherwise call serviceman.
Why is my garage door closing heavily?
• Check bottom limit switch setting.
• Adjust if necessary.
• Call service technician.
My garage door is heavy to lift
• Spring tension may require adjustment.
• Call service technician.
When does my garage door need servicing?
• A garage door is a moving mechanical product and just like a car requires to be serviced regularly.
• Every 12 month or sooner to prolong the life of the door. Failure to service may result in warranty being voided.
Why should I service my garage door?
• All doors have moving parts and need to be serviced, for optimal performance.
• We recommended that your door be serviced at least every 12 months.
My garage door motor turns but the garage door does not move
• Check that the motor is properly engaged to automatic mode and that the locking bars are not engaged.
My garage door does not work but the chain goes around.
• Re-engage garage door on to carrier.
My sectional garage door does not close all the way.
• Lubricate spring with white lithium grease available from most hardware stores.
My sectional garage door is noisy.
• Clean out all tracks with warm soapy water and check springs are not rusty.
• If springs appear rusty lubricate the springs.
• Refer to home owner's garage door manual which will advise you what you can do and what you shouldn't do.
• If you don't want to do it by yourself, call service technician.
When does my garage door need servicing ?
• Every 12 month or sooner to prolong the life of the garage door.
• Failure to service may result in warranty being voided.
For more questions, please do not hesitate to contact us.
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